Étienne Marceau — La Fenêtre de Deux

Privacy Policy

This policy explains how Étienne Marceau — La Fenêtre de Deux collects, uses, and protects the personal information you share with us when you visit or make a purchase from this store.

Who we are

This store is operated by Étienne Marceau — La Fenêtre de Deux, based in Kuwait. We sell fine art prints on demand through our Shopify-powered store. For any privacy-related questions, you can reach us via our contact page.

Information we collect

When you place an order, we collect information necessary to fulfil it — including your name, email address, shipping address, and payment details. Payment information is processed securely and we do not store your card details.

When you browse our store, we may collect certain technical information automatically — such as your IP address, browser type, pages visited, and time spent on the site. This is used to improve your experience and is handled through Shopify's built-in analytics.

If you sign up for our newsletter or opt in to marketing emails at checkout, we collect your email address for that purpose.

How we use your information

We use the information we collect to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, and — where you have given consent — send you occasional updates about new prints and collections.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Third parties we work with

To operate this store, we work with a small number of trusted services:

Shopify — our store platform, which handles checkout, payments, and customer data storage. Shopify is GDPR-compliant and maintains its own privacy standards.

Printumo — our print-on-demand partner, who receives your name and shipping address in order to produce and deliver your order.

Payment provider — your payment is processed securely by our payment gateway. We do not have access to your full card details at any point.

Cookies

Our store uses cookies — small files stored on your device — to keep your cart active, remember your preferences, and understand how visitors use the site. By continuing to browse, you consent to the use of cookies. You can disable cookies in your browser settings, though this may affect how the store functions.

Marketing emails

If you have opted in to receive emails from us, you may hear from us occasionally about new work, collections, or offers. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We will never send marketing emails without your consent.

Your rights

You have the right to access, correct, or request deletion of the personal information we hold about you. You may also request that we stop using your data for marketing purposes at any time.

To make any such request, please contact us via our contact page and we will respond promptly.

Data retention

We retain your order information for as long as necessary to fulfil our legal and business obligations. If you created an account with us, your data is retained until you request its deletion.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date.

Contact

For any questions about this privacy policy or how we handle your data, please reach out via our contact page. We are happy to help.